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By strict definition, a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expand beyond a centralized location to encompass more than one interconnected call center operation. Though agents in a multilocation call center operation don’t sit in the same room or sometimes even in the …
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As mentioned in “Five Things to Check Before Outsourcing Your Healthcare Calls,” it’s critical to hire a call center that complies with HIPAA, the Health Insurance Portability and Accountability Act. Don’t assume every outsource healthcare call center is HIPAA compliant. Though they should be, not all are. You know that HIPAA compliance is essential, and …
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Supplementing Internal Sales and Marketing with Third-Party Sales Support Is a Winning Strategy Cunningham Communications, founded in 1989, worked hard over the years to build its reputation as a quality answering service and establish itself as a leading provider. Their growth came from word-of-mouth referrals and sales and marketing efforts. However, Sue Milito, the second …
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Industry veteran, Lisa Phillips, joins call center consultancy to propel strategic customer relationships Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, specializing in the healthcare arena, announced that Lisa Phillips has joined their leadership team as a senior operations consultant. At Call Center Sales Pro Lisa will serve as a liaison between …
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Sales and Marketing Expert, Chris Marshall, Joins Call Center Leader to Grow Business and Serve Clients Better Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, specializing in the healthcare arena announced that Chris Marshall has joined their senior team as national sales manager. At Call Center Sales Pro he will lead their …
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By strict definition, a call center is a centralized place where calls are answered. However, technology now allows this fixe...
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As mentioned in “Read More
